IT Support &
Managed IT Services
Technical help is on the way
CN Globals range of IT support services provides small, medium or large organisations with technical support, troubleshooting problems, and ensure smooth operation of your IT processes, computer systems, softwares, networks and other IT infrastructure.
We provide managed or unmanaged IT support services and provide an enhanced structured engagement for each client, according to the nature of business, scope of work and budgeting restraints.
We understand that IT processes are not your bread and butter and you need to focus on your Company’s offering and revenue stream. However if these infrastructures are left neglected it will eventually lead to loss of revenue and your reputation.
Our goal is to guarantee timely and effective assistance to users encountering technical difficulties or seeking guidance in utilizing technology effectively.
Scope of work
The SOW is defined and tailored to each clients need. Here are some of the main services we cover
Service Desk Support
Software
Support
Network
Support
System Upgrades & Migrations
Security & Data Protection
Service Desk Support
Software
Support
Network
Support
System Upgrades & Migrations
Security & Data Protection
Service Desk Support
- Windows based Workstation/Laptop (OS's Supported: Microsoft Windows 10, 8 etc.)
- Apple Based Workstation/Laptop (OS's Supported: Apple OSX 10.+)
- Mobile/Handheld devices (Mobile OS's Supported: Apple IOS 10+, Android+)
- Setting up of new PC’s and desktop customisation
- Basic network connectivity support including mapping network shares
- Cloud services (Google Apps, Office 365 support)
- Technical support for Microsoft Office package
- Support for desktop email applications
- Support for internet browsers
- Installing of general business applications
- Printer installation and support
- Smartphone and tablet setup
- Broadband troubleshooting
- Desktop optimisation services
- Virus and malware removal services
Software & application support
CNG provides software support services provided to users or customers to assist them with technical issues, troubleshooting, and guidance related to software applications. Our support aims to ensure that users can effectively use and maintain the software they have purchased or are using.
Technical Issue Resolution
Software support teams help users troubleshoot and resolve technical problems they encounter while using the software. This may involve diagnosing software errors, addressing compatibility issues, or assisting with software installation and setup.
User Training & Guidance
Software support often includes providing training and guidance to users on how to effectively use the software. This may involve conducting training sessions, creating user manuals or guides, and offering online resources or tutorials.
Procurement Services
Our procurement services can help you manage your supply chain effectively, from vendor selection to order management and delivery. We work with you to ensure you get the best prices and quality for your purchases, reducing your procurement costs and improving your bottom line.
License & Subscription Management
Software support teams help users manage their software licenses or subscriptions. They provide guidance on license activation, renewal, or upgrading to newer versions of the software.
User Documentation & Knowledge Base
Software support often involves creating and maintaining user documentation, knowledge bases, or FAQs that provide users with self-help resources. These resources help users find answers to common questions or issues without direct assistance from support staff.
Bug Fixing & Updates
Software support includes addressing software bugs or glitches that users may encounter. Support teams work to identify and resolve these issues and provide updates or patches to fix software vulnerabilities or improve functionality
Configuration & Customization Assistance
Support teams assist users in configuring the software to meet their specific requirements. This may involve helping with settings, preferences, or customizations based on the user's needs and business processes.
Integration Support
Many software applications need to integrate with other systems or platforms. Software support teams assist users in integrating the software with other applications or databases, ensuring smooth data flow and compatibility.
Feedback Collection
Software support teams often collect feedback from users regarding their experiences, feature requests, or suggestions for improvements. This feedback helps in refining the software and providing better support services.
Remote Assistance
Support teams may offer remote assistance to users by remotely accessing their systems to diagnose and resolve software issues. This allows for faster problem-solving.
Network Support
CN Global offers comprehensive network support services to assist businesses in maintaining efficient and secure network infrastructures. Their network support services encompass various aspects of network management, troubleshooting, security, and optimization.
Here’s a brief description of the network support services provided by CN Global:
Network Monitoring & Management
CN Global monitors & manages network infrastructures to ensure optimal performance, availability, and security. They proactively identify and resolve network issues, configure and optimize network settings, and handle network devices such as routers, switches, and firewalls.
Network Security
We prioritise network security by implementing robust measures to protect against cyber threats. They establish and maintain firewall rules, access control lists, and virtual private networks (VPNs) for secure remote access. Regular vulnerability assessments, penetration testing, and the installation of antivirus and anti-malware software are also part of their network security services.
Network Troubleshooting & Support
CNG provides expert troubleshooting & support for network connectivity & performance issues. Their team of skilled professionals investigates and resolves network problems promptly, assists end-users with network-related concerns, and performs in-depth analysis of network traffic through packet captures.
Network Infrastructure Design & Planning
CN Global helps businesses design & plan their network infrastructures for scalability and efficiency. They assess network requirements, recommend hardware and software solutions, and devise network architectures that align with the client's goals. Documentation of network configurations and maintenance of network diagrams are also part of their services.
Network Backup & Disaster Recovery
CNG ensures the protection of critical data and configurations by setting up and managing network backups. They develop and implement disaster recovery plans for network infrastructure, regularly test backup and recovery procedures, and offer data restoration support in the event of network failures or data loss.
Network Performance Optimization
CN Global optimizes network performance to enhance speed, reliability, and overall efficiency. They analyze network performance metrics, identify and address bottlenecks, conduct network performance tuning, and implement Quality of Service (QoS) policies to prioritize network traffic.
Network Upgrades and Patch Management
We handles network upgrades and patch management to keep network devices up to date and secure. They perform firmware and software upgrades, apply security patches and updates, coordinate with vendors for necessary upgrades, and conduct testing and validation to ensure smooth transitions.
Network Documentation and Reporting
CNG maintains accurate documentation of network configurations, changes, and incidents. They generate regular reports on network performance, security, and uptime, which can be shared with internal teams and clients as required.
System Upgrades & Migrations
CN Global provides system upgrades & migrations services to assist clients in transitioning their existing systems to newer technologies, platforms, or versions. Their service encompasses various aspects of upgrading and migrating systems to enhance performance, scalability, security, and user experience.
Comprehensive Assessment
CN Global conducts a thorough assessment of the client's current systems and infrastructure. They analyze factors such as system compatibility, performance bottlenecks, security vulnerabilities, and business requirements.
Data Migration and Integration
CN Global assists clients in migrating their data from legacy systems to new platforms or databases. They design and implement data migration strategies, ensuring the accurate transfer, transformation, and integration of data into the new environment.
Infrastructure Migrations
CNG facilitates the migration of systems, applications, and data from legacy environments to modern platforms or cloud-based solutions. They handle the migration process, ensuring data integrity, minimal disruption to business operations, and a seamless transition.
Hardware Upgrades
CN Global helps clients upgrade their hardware infrastructure to meet evolving business demands. They evaluate the hardware requirements, plan the upgrade process, and manage the procurement, installation, and configuration of new hardware components.
Customized Upgrade Strategy
CN Global designs a customized upgrade strategy based on the assessment findings and the client's specific needs. They identify the software applications, hardware components, and infrastructure elements that require upgrading.
Software Upgrades
We assist clients in upgrading software applications to newer versions. They handle major upgrades that involve significant changes as well as minor updates that provide bug fixes and feature enhancements.
Testing and Validation
CN Global conducts rigorous testing and validation of the upgraded or migrated systems. They perform comprehensive testing, including system testing, user acceptance testing, and regression testing.
User Training and Support
CN Global provides user training and ongoing support to help clients adapt to the upgraded or migrated systems. They conduct training sessions, create documentation, and offer assistance to ensure smooth user adoption and efficient utilization of the new system features. .
Security & Data Protection
CNG offers comprehensive security and data protection services to help clients safeguard their valuable information, protect against cyber threats, and ensure compliance with data privacy regulations. Their service focuses on identifying vulnerabilities, implementing security measures, and providing ongoing monitoring and support. Here’s a brief description of CN Global’s Security and Data Protection service:
Risk Assessment & Security Audit
We conducts a thorough risk assessment and security audit to identify potential vulnerabilities and weaknesses in the client's IT infrastructure. We analyze security policies, procedures, and technologies to assess the overall security posture.
Ongoing Security Monitoring and Support
CNG provides continuous security monitoring and support services. They employ advanced security monitoring tools to detect and respond to security incidents promptly.
Security Awareness Training
We offers security awareness training programs to educate employees about security best practices, phishing attacks, social engineering, and other potential security risks.
Security Incident Response
CNG implements proactive measures to prevent and detect cyber threats. They deploy firewalls, intrusion detection and prevention systems, and antivirus solutions to safeguard networks and endpoints.
Data Encryption and Protection
CN Global helps clients secure their sensitive data through encryption and data protection measures. They implement encryption technologies to ensure data confidentiality, both in transit and at rest.
Security Architecture & Design
CNG designs a robust security architecture to protect the client's systems, networks, and data. They develop security policies, access controls, and encryption mechanisms to ensure confidentiality, integrity, and availability.
Compliance and Regulatory Support
CNG assists clients in achieving and maintaining compliance with relevant data protection and privacy regulations. They ensure that security measures align with industry standards and regulations such as GDPR, HIPAA, or PCI DSS.
Cyber Threat Prevention & Detection
CNG provides expert troubleshooting & support for network connectivity & performance issues. Their team of skilled professionals investigates and resolves network problems promptly, assists end-users with network-related concerns, and performs in-depth analysis of network traffic through packet captures.